At The Craftie Co, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer returns and exchanges under the following terms:

Return & Exchange Policy

• All returns and exchanges must be initiated within 7 days of delivery. To start the process, please contact us at allison@thecraftieco.com with your order number and reason for return of exchange.
• All items must be unopened and in their original packaging. We cannot accept items that have been used, opened, or altered in any way.
• The customer is responsible for covering the cost of the return shipping label. We will provide a shipping label and the amount of shipping will be deducted from your refund. We are not responsible for lost or damaged return packages.
• Once your return is received and inspected, we will process your refund or exchange. Please allow up to 7 business days for the refund to be reflected on your original payment method.

Thank you for shopping with us!